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Open OnDemand Internal Server Error on Login - Create Directory Fails (EEXIST File exists) #16

@orensg1

Description

@orensg1

Code of Conduct

What is the problem?

The following error occurs when I try login to Open On Demand:

Internal Server Error

Please try again in a few moments. If you continue to see this error, please contact support.
Details:

#<Errno::EEXIST: File exists @ dir_s_mkdir - /home/h702533437>

/usr/share/ruby/fileutils.rb:402:in mkdir' /usr/share/ruby/fileutils.rb:402:in fu_mkdir'
/usr/share/ruby/fileutils.rb:380:in block (2 levels) in mkdir_p' /usr/share/ruby/fileutils.rb:378:in reverse_each'
/usr/share/ruby/fileutils.rb:378:in block in mkdir_p' /usr/share/ruby/fileutils.rb:370:in each'
/usr/share/ruby/fileutils.rb:370:in mkdir_p' /usr/share/ruby/pathname.rb:591:in mkpath'
/var/www/ood/apps/sys/dashboard/app/models/batch_connect/session.rb:132:in block in db_root' <internal:kernel>:90:in tap'
/var/www/ood/apps/sys/dashboard/app/models/batch_connect/session.rb:132:in db_root' /var/www/ood/apps/sys/dashboard/app/models/batch_connect/session.rb:144:in all'
/var/www/ood/apps/sys/dashboard/app/controllers/batch_connect/sessions_controller.rb:9:in index' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal/basic_implicit_render.rb:6:in send_action'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/abstract_controller/base.rb:215:in process_action' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal/rendering.rb:165:in process_action'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/abstract_controller/callbacks.rb:234:in block in process_action' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/callbacks.rb:118:in block in run_callbacks'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/turbo-rails-2.0.7/lib/turbo-rails.rb:24:in with_request_id' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/turbo-rails-2.0.7/app/controllers/concerns/turbo/request_id_tracking.rb:10:in turbo_tracking_request_id'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/callbacks.rb:127:in block in run_callbacks' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/callbacks.rb:138:in run_callbacks'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/abstract_controller/callbacks.rb:233:in process_action' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal/rescue.rb:23:in process_action'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal/instrumentation.rb:67:in block in process_action' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/notifications.rb:206:in block in instrument'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/notifications/instrumenter.rb:24:in instrument' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/notifications.rb:206:in instrument'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal/instrumentation.rb:66:in process_action' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal/params_wrapper.rb:259:in process_action'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/abstract_controller/base.rb:151:in process' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionview-7.0.8.5/lib/action_view/rendering.rb:39:in process'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal.rb:188:in dispatch' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_controller/metal.rb:251:in dispatch'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/routing/route_set.rb:49:in dispatch' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/routing/route_set.rb:32:in serve'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/journey/router.rb:50:in block in serve' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/journey/router.rb:32:in each'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/journey/router.rb:32:in serve' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/routing/route_set.rb:852:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/tempfile_reaper.rb:15:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/etag.rb:27:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/conditional_get.rb:27:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/head.rb:12:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/http/permissions_policy.rb:38:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/http/content_security_policy.rb:36:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/session/abstract/id.rb:266:in context' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/session/abstract/id.rb:260:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/cookies.rb:704:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/callbacks.rb:27:in block in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/callbacks.rb:99:in run_callbacks' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/callbacks.rb:26:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/debug_exceptions.rb:28:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/show_exceptions.rb:29:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/lograge-0.14.0/lib/lograge/rails_ext/rack/logger.rb:18:in call_app' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/railties-7.0.8.5/lib/rails/rack/logger.rb:25:in block in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/tagged_logging.rb:99:in block in tagged' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/tagged_logging.rb:37:in tagged'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/activesupport-7.0.8.5/lib/active_support/tagged_logging.rb:99:in tagged' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/railties-7.0.8.5/lib/rails/rack/logger.rb:25:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/remote_ip.rb:93:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/request_store-1.7.0/lib/request_store/middleware.rb:19:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/request_id.rb:26:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/method_override.rb:24:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/runtime.rb:22:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/executor.rb:14:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/rack-2.2.10/lib/rack/sendfile.rb:110:in call' /opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/actionpack-7.0.8.5/lib/action_dispatch/middleware/host_authorization.rb:138:in call'
/opt/ood/ondemand/root/usr/share/gems/3.3/ondemand/4.0.3-1/gems/railties-7.0.8.5/lib/rails/engine.rb:530:in call' /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/rack/thread_handler_extension.rb:107:in process_request'
/opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler/thread_handler.rb:149:in accept_and_process_next_request' /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler/thread_handler.rb:110:in main_loop'
/opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler.rb:419:in block (3 levels) in start_threads' /opt/rh/ondemand/root/usr/share/ruby/vendor_ruby/phusion_passenger/utils.rb:113:in block in create_thread_and_abort_on_exception'

Steps to Reproduce

Login to Open on Demand

Expected Results

Successful login

Additional information

No response

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