BigCommerce support needs to enable/fix Stencil-CLI endpoint

[aackeret]

Connecting Stencil to the sandbox environment works fine, however, does not work on production. Called support and they requested a ticket be opened on Git.

PS C:\StencilProjects\ThemeV7> stencil init --url https://herrschners.com --token ////////////////hashed out////////////////
? What port would you like to run the server on? 3000
? What is your favourite Package Manager? npm
Set API host to: https://api.bigcommerce.com
√ Dependencies installed successfully
You are now ready to go! To start developing, run $ stencil start
PS C:\StencilProjects\ThemeV7> cd C:\StencilProjects\ThemeV7

stencil start
AggregateError: Error
at AxiosError.from (file:///C:/ProgramData/nvm/v20.16.0/node_modules/@bigcommerce/stencil-cli/node_modules/axios/lib/core/AxiosError.js:96:14)
at RedirectableRequest.handleRequestError (file:///C:/ProgramData/nvm/v20.16.0/node_modules/@bigcommerce/stencil-cli/node_modules/axios/lib/adapters/http.js:817:25)
at RedirectableRequest.emit (node:events:519:28)
at eventHandlers. (C:\ProgramData\nvm\v20.16.0\node_modules@bigcommerce\stencil-cli\node_modules\follow-redirects\index.js:49:24)
at ClientRequest.emit (node:events:519:28)
at TLSSocket.socketErrorListener (node:_http_client:500:9)
at TLSSocket.emit (node:events:519:28)
at emitErrorNT (node:internal/streams/destroy:169:8)
at emitErrorCloseNT (node:internal/streams/destroy:128:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
at Axios.request (file:///C:/ProgramData/nvm/v20.16.0/node_modules/@bigcommerce/stencil-cli/node_modules/axios/lib/core/Axios.js:45:41)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async Object.getStoreHash (file:///C:/ProgramData/nvm/v20.16.0/node_modules/@bigcommerce/stencil-cli/lib/theme-api-client.js:17:26)
at async StencilStart.getChannelUrl (file:///C:/ProgramData/nvm/v20.16.0/node_modules/@bigcommerce/stencil-cli/lib/stencil-start.js:92:26)
at async StencilStart.run (file:///C:/ProgramData/nvm/v20.16.0/node_modules/@bigcommerce/stencil-cli/lib/stencil-start.js:61:28) {
code: 'ETIMEDOUT',
errors: [
Error: connect ETIMEDOUT 10.0.2.100:443
at createConnectionError (node:net:1648:14)
at Timeout.internalConnectMultipleTimeout (node:net:1707:38)
at listOnTimeout (node:internal/timers:583:11)
at process.processTimers (node:internal/timers:519:7) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.100',
port: 443
},
Error: connect ETIMEDOUT 10.0.2.130:443
at createConnectionError (node:net:1648:14)
at Timeout.internalConnectMultipleTimeout (node:net:1707:38)
at listOnTimeout (node:internal/timers:583:11)
at process.processTimers (node:internal/timers:519:7) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.130',
port: 443
},
Error: connect ETIMEDOUT 10.0.2.41:443
at createConnectionError (node:net:1648:14)
at Timeout.internalConnectMultipleTimeout (node:net:1707:38)
at listOnTimeout (node:internal/timers:583:11)
at process.processTimers (node:internal/timers:519:7) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.41',
port: 443
},
Error: connect ETIMEDOUT 10.0.2.3:443
at createConnectionError (node:net:1648:14)
at Timeout.internalConnectMultipleTimeout (node:net:1707:38)
at listOnTimeout (node:internal/timers:583:11)
at process.processTimers (node:internal/timers:519:7) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.3',
port: 443
},
Error: connect ETIMEDOUT 10.0.2.7:443
at createConnectionError (node:net:1648:14)
at Timeout.internalConnectMultipleTimeout (node:net:1707:38)
at listOnTimeout (node:internal/timers:583:11)
at process.processTimers (node:internal/timers:519:7) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.7',
port: 443
},
Error: connect ETIMEDOUT 10.0.2.31:443
at createConnectionError (node:net:1648:14)
at Timeout.internalConnectMultipleTimeout (node:net:1707:38)
at listOnTimeout (node:internal/timers:583:11)
at process.processTimers (node:internal/timers:519:7) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.31',
port: 443
},
Error: connect ETIMEDOUT 10.0.2.20:443
at createConnectionError (node:net:1648:14)
at afterConnectMultiple (node:net:1678:16) {
errno: -4039,
code: 'ETIMEDOUT',
syscall: 'connect',
address: '10.0.2.20',
port: 443
}
],
name: 'StoreHashReadError',
config: {
transitional: {
silentJSONParsing: true,
forcedJSONParsing: true,
clarifyTimeoutError: false
},
adapter: [ 'xhr', 'http', 'fetch' ],
transformRequest: [ [Function: transformRequest] ],
transformResponse: [ [Function: transformResponse] ],
timeout: 0,
xsrfCookieName: 'XSRF-TOKEN',
xsrfHeaderName: 'X-XSRF-TOKEN',
maxContentLength: Infinity,
maxBodyLength: Infinity,
env: { FormData: [Function], Blob: [class Blob] },
validateStatus: [Function: validateStatus],
headers: Object [AxiosHeaders] {
Accept: 'application/json, text/plain, /',
'Content-Type': undefined,
'x-auth-client': 'stencil-cli',
'stencil-cli': '8.10.5',
'stencil-version': '1.0',
'User-Agent': 'axios/1.13.2',
'Accept-Encoding': 'gzip, compress, deflate, br'
},
httpsAgent: Agent {
_events: [Object: null prototype],
_eventsCount: 2,
_maxListeners: undefined,
defaultPort: 443,
protocol: 'https:',
options: [Object: null prototype],
requests: [Object: null prototype] {},
sockets: [Object: null prototype],
freeSockets: [Object: null prototype] {},
keepAliveMsecs: 1000,
keepAlive: false,
maxSockets: Infinity,
maxFreeSockets: 256,
scheduling: 'lifo',
maxTotalSockets: Infinity,
totalSocketCount: 1,
maxCachedSessions: 100,
_sessionCache: [Object],
[Symbol(shapeMode)]: false,
[Symbol(kCapture)]: false
},
url: 'https://herrschners.com/admin/oauth/info',
allowAbsoluteUrls: true,
method: 'get',
data: undefined
},
request: <ref *1> Writable {
_events: {
close: undefined,
error: [Function: handleRequestError],
prefinish: undefined,
finish: undefined,
drain: undefined,
response: [Function: handleResponse],
socket: [Array],
abort: undefined
},
_writableState: WritableState {
highWaterMark: 16384,
length: 0,
corked: 0,
onwrite: [Function: bound onwrite],
writelen: 0,
bufferedIndex: 0,
pendingcb: 0,
[Symbol(kState)]: 17580812,
[Symbol(kBufferedValue)]: null
},
_maxListeners: undefined,
_options: {
maxRedirects: 21,
maxBodyLength: Infinity,
protocol: 'https:',
path: '/admin/oauth/info',
method: 'GET',
headers: [Object: null prototype],
agents: [Object],
auth: undefined,
family: undefined,
beforeRedirect: [Function: dispatchBeforeRedirect],
beforeRedirects: [Object],
http2Options: undefined,
hostname: 'herrschners.com',
port: '',
agent: [Agent],
nativeProtocols: [Object],
pathname: '/admin/oauth/info'
},
_ended: true,
_ending: true,
_redirectCount: 0,
_redirects: [],
_requestBodyLength: 0,
_requestBodyBuffers: [],
_eventsCount: 3,
_onNativeResponse: [Function (anonymous)],
_currentRequest: ClientRequest {
_events: [Object: null prototype],
_eventsCount: 7,
_maxListeners: undefined,
outputData: [],
outputSize: 0,
writable: true,
destroyed: false,
_last: true,
chunkedEncoding: false,
shouldKeepAlive: false,
maxRequestsOnConnectionReached: false,
_defaultKeepAlive: true,
useChunkedEncodingByDefault: false,
sendDate: false,
_removedConnection: false,
_removedContLen: false,
_removedTE: false,
strictContentLength: false,
_contentLength: 0,
_hasBody: true,
_trailer: '',
finished: true,
_headerSent: true,
_closed: false,
socket: [TLSSocket],
_header: 'GET /admin/oauth/info HTTP/1.1\r\n' +
'Accept: application/json, text/plain, /\r\n' +
'x-auth-client: stencil-cli\r\n' +
'stencil-cli: 8.10.5\r\n' +
'stencil-version: 1.0\r\n' +
'User-Agent: axios/1.13.2\r\n' +
'Accept-Encoding: gzip, compress, deflate, br\r\n' +
'Host: herrschners.com\r\n' +
'Connection: close\r\n' +
'\r\n',
_keepAliveTimeout: 0,
_onPendingData: [Function: nop],
agent: [Agent],
socketPath: undefined,
method: 'GET',
maxHeaderSize: undefined,
insecureHTTPParser: undefined,
joinDuplicateHeaders: undefined,
path: '/admin/oauth/info',
_ended: false,
res: null,
aborted: false,
timeoutCb: null,
upgradeOrConnect: false,
parser: null,
maxHeadersCount: null,
reusedSocket: false,
host: 'herrschners.com',
protocol: 'https:',
_redirectable: [Circular *1],
[Symbol(shapeMode)]: false,
[Symbol(kCapture)]: false,
[Symbol(kBytesWritten)]: 0,
[Symbol(kNeedDrain)]: false,
[Symbol(corked)]: 0,
[Symbol(kOutHeaders)]: [Object: null prototype],
[Symbol(errored)]: null,
[Symbol(kHighWaterMark)]: 16384,
[Symbol(kRejectNonStandardBodyWrites)]: false,
[Symbol(kUniqueHeaders)]: null
},
_currentUrl: 'https://herrschners.com/admin/oauth/info',
_timeout: null,
[Symbol(shapeMode)]: true,
[Symbol(kCapture)]: false
},
[cause]: AggregateError [ETIMEDOUT]:
at internalConnectMultiple (node:net:1118:18)
at afterConnectMultiple (node:net:1685:7) {
code: 'ETIMEDOUT',
[errors]: [
[Error], [Error],
[Error], [Error],
[Error], [Error],
[Error]
]
}
}

not ok -- StoreHashReadError: Error

{
transitional: {
silentJSONParsing: true,
forcedJSONParsing: true,
clarifyTimeoutError: false
},
adapter: [ 'xhr', 'http', 'fetch' ],
transformRequest: [ [Function: transformRequest] ],
transformResponse: [ [Function: transformResponse] ],
timeout: 0,
xsrfCookieName: 'XSRF-TOKEN',
xsrfHeaderName: 'X-XSRF-TOKEN',
maxContentLength: Infinity,
maxBodyLength: Infinity,
env: {
FormData: [Function: FormData] {
LINE_BREAK: '\r\n',
DEFAULT_CONTENT_TYPE: 'application/octet-stream'
},
Blob: [class Blob]
},
validateStatus: [Function: validateStatus],
headers: Object [AxiosHeaders] {
Accept: 'application/json, text/plain, /',
'Content-Type': undefined,
'x-auth-client': 'stencil-cli',
'stencil-cli': '8.10.5',
'stencil-version': '1.0',
'User-Agent': 'axios/1.13.2',
'Accept-Encoding': 'gzip, compress, deflate, br'
},
httpsAgent: Agent {
_events: [Object: null prototype] {
free: [Function (anonymous)],
newListener: [Function: maybeEnableKeylog]
},
_eventsCount: 2,
_maxListeners: undefined,
defaultPort: 443,
protocol: 'https:',
options: [Object: null prototype] {
rejectUnauthorized: false,
noDelay: true,
path: null
},
requests: [Object: null prototype] {},
sockets: [Object: null prototype] {
'herrschners.com:443::::::::false:::::::::::::': [Array]
},
freeSockets: [Object: null prototype] {},
keepAliveMsecs: 1000,
keepAlive: false,
maxSockets: Infinity,
maxFreeSockets: 256,
scheduling: 'lifo',
maxTotalSockets: Infinity,
totalSocketCount: 1,
maxCachedSessions: 100,
_sessionCache: { map: {}, list: [] },
[Symbol(shapeMode)]: false,
[Symbol(kCapture)]: false
},
url: 'https://herrschners.com/admin/oauth/info',
allowAbsoluteUrls: true,
method: 'get',
data: undefined
}
URL: https://herrschners.com/admin/oauth/info
Method: GET
Please visit the troubleshooting page https://developer.bigcommerce.com/stencil-docs/deploying-a-theme/troubleshooting-theme-uploads.
If this error persists, please visit https://github.com/bigcommerce/stencil-cli/issues and submit an issue.