Ticket Management System

The Ticket Management System is designed to streamline how teams handle support tickets and internal requests. It provides a simple yet powerful platform where users can create, view, update, and delete tickets — all while maintaining secure authentication.

Overview

The backend is built with Node.js, Express, and a connected Mongo database.

It exposes endpoints for:

• User Authentication: Register and login securely
• User Profile Management: Fetch current or specific user data
• Ticket Management: Create, view, update, and delete support tickets

The API follows RESTful principles and uses middleware for authentication, validation, and error handling.

Tech Stack

• Runtime: Node.js (Express)
• Database: MongoDB / Mongoose
• Authentication: JWT (JSON Web Tokens)
• Security: bcrypt, helmet, cors
• Environment Management: dotenv

Folder Structure

backend/
├── controllers/
│ ├── authController.js
│ ├── userController.js
│ └── ticketController.js
├── middleware/
│ └── authMiddleware.js
├── models/
│ ├── User.js
│ └── Ticket.js
├── routes/
│ ├── authRoutes.js
│ ├── userRoutes.js
│ └── ticketRoutes.js
├── config/
│ └── db.js
├── server.js
└── package.json

Installation & Setup

1. Clone the Repository

git clone https://github.com/ObiFaith/node-ticket-app.git
cd ticket-management-backend

2. Install Dependencies

npm install

3. Configure Environment Variables

Create a .env file in the project root:

PORT=5000
MONGO_URI=your_database_connection_string
JWT_SECRET=your_jwt_secret_key

Adjust variable names if using SQL or another ORM like Sequelize.

4. Run the Server

  npm run dev

The API will be available at: http://localhost:5000/api

API Endpoints

1. Auth Routes — /auth

Method	Endpoint	Description
POST	/login	Log in user and return JWT
POST	/register	Register a new user

2. User Routes (Auth Required) — /users

Method	Endpoint	Description
GET	/me	Get the currently authenticated user
GET	/:id	Get user by ID

3. Ticket Routes (Auth Required) — /tickets

Method	Endpoint	Description Auth Required
GET	/	Get all tickets
POST	/	Create a new ticket
GET	/:id	Get a single ticket by ID
PATCH	/:id	Update an existing ticket
DELETE	/:id	Delete a ticket

Middleware

• AuthenticatedUser: Protects private routes using JWT
• Error Handler: Catches and formats server errors
• Validator: Validates user and ticket input

Testing

Use Postman or cURL to test the routes.

License

This project is licensed under the MIT License.